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PHONE SPOOFING: Beware of callers that pretend to be the Bank
If you think you have received a suspicious call from Bank of Stockton, HANG UP and call us directly using the official number on your bank statement or credit card. NEVER SHARE PERSONAL INFORMATION OVER THE PHONE unless you initiated the call yourself.
When in doubt, hang up and call our Customer Service Center at 1-800-399-2265 or call your local branch (click on locations at the top right of this website page).
About Spoofing: A unique type of technology now enables fraudsters to fake the number they are calling from by making a false number appear on your caller ID. It's effective because the number displayed appears to be your bank’s correct name and number. This scam is called "spoofing". When you answer the call, they pose as bank staff, police officers or other trusted people to persuade you to disclose personal information, often on the pretense that fraud has been detected on your account.
To beat the scam, never assume that someone is who they purport to be just because the number displayed on your caller ID matches that of an organization you know. ALWAYS BE SUSPICIOUS if you are asked for your PIN, online banking passwords, to transfer or withdraw money, or to give your card to a courier. Bank of Stockton will never ask you to do any of these things.
As always, if there is anything suspicious that does not feel right, STOP and call the Bank immediately.
Benefits and Personalized Services To Meet All Your Banking Needs
Our accounts have been designed to serve a full range of needs, so you never have to worry about outgrowing your bank.
Banking Hours
Lobby Hours:
Monday-Thursday 9:00 am -5:00 pm and Friday 9:00 am -6:00 pm
Branches with Drive-Up:
Monday-Thursday 8:30 am - 5:00 pm & Friday 8:30 am - 6:00 pm
Reach our Customer Service Center 7am-7pm M-F
Call 209-929-1600 to receive assistance or be directed to a branch.
Remote ways to bank
We have a number of ways to transact banking remote: Mobile Banking App with remote deposit and transfer features; Online Banking with transfer features and Zelle® where you can make person-to-person payments; Access 24, our telephone banking line, where you can check balances and transfer funds 24 hours a day by calling 800-399-2265 or 209-929-1200; and Cash Management Services with remote deposit for businesses.
Personal Loan Needs
If you need a loan to help you through a difficult time, contact one of our friendly branches. We are here to help you with all of your banking needs, especially when you need it most.
Mortgage Assistance Programs
If you are experiencing a hardship, such as job loss, income reduction, or sickness due to COVID-19 and you are no longer able to make your mortgage payment, please complete our MORTGAGE LOAN ASSISTANCE APPLICATION which can be faxed to 209-929-1223, or dropped off at one of our branches, or mailed to us at Bank of Stockton, Mortgage Loan Assistance, C/O Special Assets Department, P.O. Box 1110, Stockton, CA 95201. If you need help completing this application, please contact us at 1-877-929-1702. Once we receive your application, we will contact you within 5 business days to acknowledge receipt and let you know if you need to send us additional documents. For additional information please go to www.dfpi.ca.gov.
In addition, The Homeowner Assistance Fund (HAF) was established under the American Rescue Plan Act of 2021. Under the HAF, California is expected to receive $1.055 billion to help homeowners who have fallen behind on their mortgage payments during the COVID-19 pandemic. Please go to www.calhfa.ca.gov for more information.
Auto Loan or Consumer Loan Deferment Assistance
Call 209-929-1226