Careers

DUTIES

• Oversee directly the day to day functions relation to branch operations.
• Primary point of staff inquiries concerning policies, procedures and branch operational practices.
• Maintain, produce and issue applicable Standard Practices Operations procedures.
• Prepare, collate and submit applicable reports for monthly Board of Directors meeting
• Oversee Branch Operations activity relating to Reg CC, reconcilement of Bank Auxiliary Accounts
• Provide necessary assistance to staff requests relating to various application support
• Perform necessary Desktop maintenance relating to teller and supervisor users
• Perform necessary customer account maintenance and activity count input
• Provide support to Cash Management customers in the absence of both Cash Management Officers.
• Oversee the external transfers that have not passed the RFA process for approvals and review all external transfers over$ 500.00 for authenticity.
• Provide support to Online Banking.
• Create works orders as needed for all Bank personnel with IT.
• Preform systems password resets and/or unlock staff in various applications.
• Submit work orders for Branch ATM’s & Drive up machines.

SECONDARY DUTIES

The position of Branch Support Officer performs duties specific to the position and other function as assigned.

COMPLIANCE RESPONSIBILITIES

Must be familiar with all deposit related regulations and receive training on a regular basis as appropriate.  This includes but in not limited to BSA, Reg E, Reg CC, Reg DD, BPA, RFPA/Reg P, Reg D and Branch Closing Procedures.  Employee must follow all policies and procedures as set forth by the Bank as well as any regulations. Employee must also have knowledge of with all lending related regulations including but not limited to: Reg Z, FEMA, HMDA, Fair Lending, FCRA, RESPA, and Predatory Lending.

The employee must be able to take and pass all the required regulatory training as outlined by the Bank on a quarterly basis.

This employee must adhere to all security related procedures of the Bank including Branch security, protection of customer information and security as it relates to the Bank's internet and technology systems.

SUPERVISORY RESPONSIBILITY

The position of Branch Support Officer is not responsible for the supervision of staff.

ENVIROMENTAL AND PHYSICAL ACTIVITY

The Branch Support Officer is in a non-confined office-type setting in which he or she is free to move about at will.  It may include some minor annoyances such as noise, odors, drafts, etc,

This employee in the course of performing this position spends time writing, typing, speaking, listening, lifting up to 15 pounds, carrying, sitting, pulling, walking, standing, squatting, knelling and reaching.

This employee for this position may operate any or all of the following:  telephone, cellular telephone, copy and fax machines, adding machine (calculator), check protector, encoder, money counter, typewriter, computer terminal, personal computer and related printers.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MENTAL DEMANDS

This employee in this position must be able accommodate to reading documents or instruments, detailed work, problem solving, customer contact, reasoning, language, presentations, verbal and written communications, analytical reasoning, multiple concurrent tasks and frequent interruptions.

MINIMUM REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position.  The requirements listed below are representative of the knowledge, skill and /or ability required to perform the position in a satisfactory manner.  Individual’s abilities may result in some deviation from these guidelines.

• Extensive Branch Operations background
• Attention to detail
• Working knowledge of CBS+ and Desktop Teller / Sales functions or similar applications
• Personal Computer competent
• Acquainted with variety of PC software (Word, Excel, etc.)
• Familiar with applicable operational regulations (e.g., Regulations CC, DD, E)
• Effective communication, both verbal / written
• Good telephone etiquette skills

ANNUAL SALARY RANGE

70,304.00 – 75,000.00

Bank of Stockton and its subsidiaries are equal opportunity/affirmative action employers.  It is our policy to recruit, advertise, employ, promote, transfer, discipline and discharge without regard to race, religion, color, national origin, age, physical or mental disability, veteran status, sex, and any other basis protected by federal, state, or local law.