Zelle is a convenient way to send money
using your mobile banking app or online
banking account.

 

Whether it's saving you a trip to the ATM or taking out the guesswork of divvying up the lunch tab, Zelle is a fast, safe and easy way to send and request money. Money is sent directly to the recipient's account in a matter of minutes1, and all you need is the recipient's email address or U.S. mobile phone number.

 

Mobilize your money
with Zelle.

SEND

Send money
fast in just a
few steps.

REQUEST

Settle up with
roommates, friends
and more, regardless
of where they bank2.

SPLIT

Easily divide the
cost of the check.

 

 

Frequently Asked Questions

1. What is Zelle®

Zelle is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes1. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank2.

Who can I send money to with Zelle?

You can send money to friends, family and others you trust2.
Since money is sent directly from your bank account to another person’s bank account within minutes1, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number.

 

2. How do I use Zelle?

You can send, request, or receive money with Zelle

a) To get started, log into Bank of Stockton’s online banking or mobile app. For online banking, select “Zelle” in the Quick Links on the far right, or navigate to “Transactions” and select “Zelle”; for the mobile app, select the “BillPay/Zelle” icon on the home screen. Once you have selected “BillPay/Zelle”, accept the terms and conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, and you’re ready to start sending and receiving with Zelle.

b) To send money using Zelle, simply add a trusted recipient’s email address or U.S. mobile phone number, enter the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes1.

c) To request money using Zelle, choose “Request,” select the individual(s) from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request”3.

d) To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle.

 

3. Someone sent me money with Zelle, how do I receive it?

If you have already enrolled with Zelle, you do not need to take any further action. The money will move directly into your bank account, typically within minutes1.

If you have not yet enrolled with Zelle, follow these steps:

a) Click on the link provided in the payment notification you received via email or text message.

b) Select Bank of Stockton.

c) Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification - you should enroll with Zelle using the email address or U.S. mobile number where you received the notification to ensure you receive your money.

 

4. What types of payments can I make with Zelle?

Zelle is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor2.

Since money is sent directly from your bank account to another person’s bank account within minutes1, Zelle should only be used to send money to friends, family and others you trust.

Neither Bank of Stockton nor Zelle offers a protection program for any authorized payments made with Zelle – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

 

5. Are there any fees to send money using Zelle?

Bank of Stockton does not charge any fees to use Zelle4

How do I get started?

It’s easy — Zelle is already available within Bank of Stockton’s online banking or mobile banking app! Sign-in online or on our app and follow a few simple steps to enroll with Zelle today

 

6. What if I want to send money to someone whose bank doesn’t offer Zelle?

You can find a full list of participating banks and credit unions live with Zelle here.

If your recipient’s bank isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle by downloading the Zelle app for Android and iOS.

To enroll with the Zelle app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle does not accept debit cards associated with international deposit accounts or any credit cards.

 

7. How does Zelle work?

When you enroll with Zelle through our online banking or mobile banking app, your name, the name of your bank, and the email address or U.S. mobile number you enrolled is shared with Zelle (no sensitive account details are shared – those stay with Bank of Stockton). When someone sends money to your enrolled email address or U.S. mobile number, Zelle looks up the email address or mobile number in its “directory” and notifies Bank of Stockton of the incoming payment. Bank of Stockton then directs the payment into your bank account, all while keeping your sensitive account details private.

 

8. Can I use Zelle internationally?

In order to use Zelle, the sender and recipient’s bank accounts must be based in the U.S.

 

9. Can I cancel a payment?

You can cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.”

If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, please call our Customer Service Center at 209-929-1600 or 1-800-399-2265, Monday-Friday, 7 a.m.-7 p.m. so we can help you.

Scheduled and recurring payments are not sent with Zelle. You can cancel a payment that is scheduled in advance if the money has not already been deducted from your account.

 

10. How long does it take to receive money with Zelle?

Money sent with Zelle is typically available to an enrolled recipient within minutes1.

If you send money to someone who isn’t enrolled with Zelle, they will receive a notification prompting them to enroll. After enrollment, the money will move directly to your recipient’s account, typically within minutes1.

If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle and that you entered the correct email address or U.S. mobile phone number.

If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

Still having trouble? Please contact our Customer Service Center at 209-929-1600 or 1-800-399-2265, Monday-Friday, 7 a.m.-7 p.m.

 

11. Will the person I send money to be notified?

Yes! They will receive a notification via email or text message.

 

12. Is my information secure?

Keeping your money and information safe is a top priority for Bank of Stockton. When you use Zelle within online banking or our mobile app, your information is protected with the same technology we use to keep your bank account safe.

 

13. I’m unsure about using Zelle to pay someone I don’t know. What should I do?

If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle for these types of transactions. These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither Bank of Stockton nor Zelle offers a protection program for any authorized payments made with Zelle – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

 

14. What if I get an error message when I try to enroll an email address or U.S. mobile number?

Your email address or U.S. mobile phone number may already be enrolled with Zelle at another bank or credit union. Call our Customer Service Center at 209-929-1600 or 1-800-399-2265 and ask them to move your email address or U.S. mobile phone number to Bank of Stockton so you can use it for Zelle.

Once one of our customer service representatives moves your email address or U.S. mobile phone number, it will be connected to your Bank of Stockton account so you can start sending and receiving money with Zelle through the Bank of Stockton’s online banking and mobile banking app. If you need assistance, please call our Customer Service Center at 209-929-1600 or 1-800-399-2265, Monday-Friday, 7 a.m.- 7 p.m